Fast shipping and Easy Returns

Terms and Conditions:

Mulberry Greenhouses will handle your shipping from the minute you place the other until you receive, we are committed to sending you order as fast we can.

Shipping:

• ✔ We offer free Standard Shipping in the Continental USA (sorry we don't ship outside of this area).
• ✔ After placing the order, you will be receiving a confirmation email . If the item is in stock, the manufacturer will ship the item within 5 business days. You will also be receiving a tracking number once the item ships (24 hours from the shipping date). if the item is not in stock, the supplier will let us know about the availability time frame necessary for the shipment to take place and we will update you.
• ✔ If you haven't heard from us 5 business days from placing the order, please email us at [email protected] or you contact us via the Contact US page.

• ✔ If you live in a rural area that has narrow roads, please understand that the greenhouses are not delivered in the regular UPS/FEDEX delivery trucks, they are actually delivered in regular PUP or 18-wheelers (with 9 feet high boxes on their trailers) – these trucks are about 13 feet high – which is much higher and wider than a regular delivery truck. We will need to find a better way to get the greenhouse to you, however, please inform us if you live in an area with difficult roads so we can find a better solution for the delivery.

***Free Shipping

We ship everything for free* in the continental United States! However, in the rare occasion where your delivery location has limited access (narrow roads, islands, low hanging wires, major metropolitan areas etc...) the freight could be more expensive and might incurr additional fees. In that case, we will contact you to confirm the extra cost before we process your order.

Upon receiving your delivery:

• ✔ We advice that you inspect the boxes upon receipt of your shipment. Please check for any missing boxes or packages. Also, inspect for any damages of the packages and notate on the bill of landing before signing for your shipment. If you notice a discrepancy between what you ordered and what was delivered, please notate the number of missing boxes on your copy and the driver's in case of damage. Also, make sure the driver signs both copies. In case of damage, please take pictures of the unopened boxes in order for us to determine the next step. Make sure you write the word "DAMAGED" in both your receipt and the driver's and get him to sign both copies. We ask that you let us know about any possible damage no more than 4 days after the date it was delivered. If you have are not responsible for the damage, the shipper will be charged to fix the delivered product.
• ✔ If the order is damaged, we will do everything we can to send replacement parts from the manufacturer, or redeliver if necessary.

• ✔ For EXACO products (Riga, Janssens) The Large Greenhouses are delivered by common carrier (truck with liftgate) but curb-side only. This means that if you require a delivery of the large greenhouse to the door, this will cost extra. This is the standard for the industry and is a requirement from the manufacturer. All online merchants are required to abide by these rules (even if they don't disclose it which most won't). Also, a customer or a representative is asked to be present to receive the delivery and to provide help unloading it (especially large greenhouses).

Return Policy

Please call us at 678-408-8222 before you order if you're unsure about the model, size or accessories you need. Greenhouses cost thousands of dollars to ship each way, so we want to help you get it right the first time.

• ✔ All returns, including greenhouses, must be approved by Mulberry Greenhouses before anything is shipped back. Each manufacturer has its own return policy, so we'll check with the manufacturer of your item and let you know whether it can be returned and how.
• ✔ Return requests must be made within 30 days of delivery. Items must be unused, unassembled and in their original packaging.
• ✔ Approved returns are subject to a 25% restocking fee.
• ✔ The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.
• ✔ Once a return is approved, we'll send you a return reference number and instructions. Please do not ship anything back before receiving them.
• ✔ If a part is missing or arrives broken, just let us know. We'll notify the manufacturer, and they'll contact you directly with instructions. Please follow the Upon receiving your delivery section above for damaged shipments.

Exclusions:

• ✔ Custom greenhouses, custom colors, special orders, made-to-order items and items marked as non-returnable on the product page cannot be returned.

Compliance:

Please make sure you contact your local community and research all necessary information about compliance regarding building codes, statutes and permits. Codes and statutes can be different from state to state and we cannot be held responsible for compliance with codes.

Canceling Or Modifying Order

• ✔ If you need to cancel or modify an order after placing it, please let us know as soon as possible.
• ✔ Orders cancelled before they ship are subject to a 2.6% fee, which covers payment processing charges.
• ✔ Orders cancelled after they have shipped are subject to a 25% restocking fee plus shipping costs both ways.
• ✔ If you refuse an undamaged delivery, the shipping costs both ways will be charged.

See our full Refund Policy for details.