Refund policy

Please call us before you order. Greenhouses are large freight shipments that cost thousands of dollars to ship. If you're unsure about the model, size, glazing, doors or accessories you need, call us at 678-408-8222 or email [email protected] before placing your order. We're happy to help you choose the right greenhouse.

Free returns for damaged, defective or wrong items
If your item arrives damaged or defective, or we shipped the wrong item, return shipping is free and there is no restocking fee. Contact us (damage must be reported within 4 days of delivery, see below), and we'll arrange the return at no cost to you and send a replacement, or give you a full refund if a replacement isn't available. The fees below apply only to returns of undamaged items you no longer want.

Returns require our approval
All returns, including greenhouses, must be approved by Mulberry Greenhouses before anything is sent back. Our products ship directly from different manufacturers, and each manufacturer has its own return policy. When you contact us, we'll check with the manufacturer of your item and let you know whether it can be returned and how. Returns sent without our approval will not be accepted.

Return window
Return requests must be made within 30 days of delivery. Items must be unused, unassembled and in their original packaging, in the same condition you received them. Proof of purchase is required.

Restocking fee
Approved returns of undamaged items are subject to a 25% restocking fee, deducted from your refund. There is no restocking fee for damaged, defective or wrong items.

Return shipping
For undamaged items you no longer want, the customer is responsible for all return shipping costs, including freight for greenhouses. Original shipping charges are non-refundable. If a prepaid return label or freight pickup is arranged for you, its cost will be deducted from your refund. Freight return costs for a greenhouse can be significant, which is why we recommend calling us before you order. Return shipping is free for damaged, defective or wrong items.

Custom and made-to-order items
Custom greenhouses, custom colors, special orders and made-to-order items cannot be returned unless they arrive damaged or defective.

Cancellations
To cancel an order, contact us as soon as possible. Orders cancelled before they ship are subject to a 2.6% fee, which covers payment processing charges. Orders cancelled after they have shipped are subject to a 25% restocking fee plus shipping costs both ways. The 2.6% fee applies only when you cancel. If we cancel your order, including because of a pricing or listing error, you receive a full refund.

Refused deliveries
If you refuse an undamaged delivery, the shipping costs both ways will be charged.

Damaged shipments
Please inspect your delivery before signing. If a box is damaged or missing, write "DAMAGED" or the number of missing boxes on both copies of the delivery receipt, have the driver sign both, and take photos before opening anything. Report any damage to us within 4 days of delivery and we'll handle it with the manufacturer at no cost to you. Please don't refuse the delivery. Note the damage on the receipt instead.

Missing or broken parts
If a part is missing or a pane of glass arrives broken, just let us know with your order number and a photo if possible. We'll notify the manufacturer, and they'll contact you directly with instructions for your free replacement.

Our mistakes
If we shipped the wrong item, we'll make it right at no cost to you, including free return shipping.

Refunds
Once the manufacturer receives and inspects your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method, less the restocking fee and shipping costs when they apply (they never apply to damaged, defective or wrong items). Your bank may take several business days to post it. If you haven't received your refund, please contact us at [email protected].

Warranty
Greenhouses and accessories are covered by their manufacturer's limited warranty. Contact us with your order number and we'll help you start a warranty claim.